FAQ'S

Pre Sale Questions

Yes! When you sign up for the Emeralds VIP email subscription, you get the very first look and priority access to our new clothing drops, shoes, and luxury fragrances before the general public, plus VIP-only offers.

All emeraldsuk.com orders are dispatched locally from within the UK. This means you will enjoy fast delivery with absolutely zero hidden import duties or customs charges.

No. Unless the item is faulty, any product returned without its original tags attached, or showing any signs of wear, makeup, or perfume, will be legally rejected under the "diminished value" clause of UK consumer law. The item will be returned to you at your expense.

Fragrances can only be returned if they are entirely unopened and the protective cellophane seal is 100% intact. Once the seal is broken, it becomes a hygiene item and is non-refundable.

Yes. Please note that because these garments are tailored specifically to your requested measurements, stitched and made-to-measure orders are strictly non-refundable and exempt from standard return windows.

No. Any items purchased in person at our physical pop-ups are sold as seen and are final sale (unless faulty). We do not accept returns for physical pop-up purchases through our online portal.

Unable to find satisfactory answers ? Contact Support